Frequently Asked Questions

Can I purchase an account as a legal entity?
Sure, just send a request to hello@cylind.space

 

What plan should I choose?
Let us describe in more detail who each plan is designed for and what it includes.

The Free plan is a great starting point to get acquainted with the site and get the opportunity to use our free assets. Ambient shadows included.
The Basic plan is suitable for freelancers and novice artists. You will have access to a considerable library of people cutouts and will be able to fill your projects with excellent cutouts without any problems.
The Standard plan is suitable for experienced freelancers and small studios who are working on the exclusivity of their product. You will get more megabytes for download and full access to the entire content of the site.
For convenience and to save time, you get cutouts with ambient and direct light shadows.
The Studio plan If you are a big studio and you have a large workload, it is most convenient to purchase a Studio package and get 5 accounts with a great discount, it is much more profitable than buying 5 Standard accounts separately. All accounts will have full access to the entire library of the site. If you want to purchase more accounts, contact us and describe your offer. Our mail is hello@cylind.space

 

What is the difference between monthly and annual billing options?
Yearly plans are more profitable as you get a discounted rate for paying for 12 months up-front.

 

What payment methods do you accept?
We accept Visa, Visa Electron, MasterCard, Maestro and PayPal.

 

Can I switch to a cheaper / more expensive plan?
Let’s consider next cases:
a. You have purchased Basic for a month and want to upgrade it to Standard.
The cost of the monthly tariff plan can not be recalculated. You will switch to a new tariff plan immediately after choosing and paying for it.
b. You have purchased Basic for a year and want to upgrade it to Standard or Studio.
You can buy Basic plan and later upgrade it to Standard or Studio. You choose the desired plan on the Pricing page. Next will be an automatic recalculation according to the formula:

 

BASIC annually / 12 = Month of using BASIC
Count used months BASIC * Month of using BASIC = money spent
BASIC annually - money spent = remaining balance
STANDARD annually - remaining balance = amount for surcharge

 

c. You want to switch to a tariff plan cheaper than already purchased for a month / year
You do not have the opportunity to switch the tariff plan before the end of the paid period. You can disable subscription auto-renewal in your account settings, you can purchase the plan you need after the end of the paid period.

 

Can I cancel my Subscription so it doesn't automatically renew?
Yes, you can cancel your subscription any time and prevent its automatic renewal. Go to your account - choose "Billing history" tab, then just click "Remove".

 

Micropayment against payment for the service plan.

After payment for the service plan the payment system will block the sum of up to 10 cents on your card. It is necessary to link your card to the subscription system. The amount will be unlocked within one minute after blocking.

 

There are the following payment options:
1. With the help of our bank card over the Internet
To do this you need:
You will be redirected to the page with the information about your order. On this page you can also enter a coupon code, if available.
Then you need to select the VISA / MASTERCARD payment option and click the “Next” option.
On the next page you need to have a look at and accept the license agreement in order to go to the special secure payment page of the bePaid processing system.
On the payment page there will be the order number and the amount of payment. To pay you need to enter your card details and to confirm the payment by clicking the “Pay” option.

 

Please pay attention that the amount withdrawn from your card may slightly differ from the amount indicated in the tariff plan. It can happen if you use a card with a currency other than USD and it depends on the exchange rate of your bank.

 

If your card supports 3-D Secure, you will be asked to go through the system with a standard one-minute procedure of verificating the card owner on your bank page (the bank that issued you the card).

 

After the payment is made, the payment confirmation will be sent to the email you specified, and your account will be switched to the paid tariff plan.

 

You can always download a PDF invoice in the “Billing history” section.

 

We accept payments by the following credit cards: Visa, Visa Electron, MasterCard, Maestro.

 

Payments by bank cards are made with the help of bePaid electronic payment system. The payment page of the bePaid system meets all data transmission security requirements (PCI DSS Level 1). All the confidential data is stored in the encrypted form and resistant to cracking as much as possible.
We do not provide refunds to users, except the case specified in point 6.3.1 of the User Agreement. You can look at it at the following link: www.cylind.space/terms

 

2. With Paypal
To do this you need:
Select the appropriate plan for you.
You will be redirected to the page with the information about your order. On this page you can also enter a coupon code, if available.
Then you need to choose the Paypal payment method and click the “Next” option.
On the next page you need to have a look at and accept the license agreement in order to go to the Paypal payment page.

 

After the payment is made, the payment confirmation will be sent to the email you specified, and your account will be switched to the paid tariff plan.

 

You can always download a PDF invoice in the “Billing history” section.

 

We do not provide refunds to users, except the case specified in point 6.3.1 of the User Agreement. You can look at it at the following link: www.cylind.space/terms

 

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